Support
We're here to help.
Contact us
Email [email protected] and we'll get back to you, usually within 2 business days. Please include the email address on your account and a short description of what's happening.
Common questions
Accounts & sign-in
Create an account with your name, email, and a password. If you're having trouble signing in, double-check the email address you used to sign up. Email support if you need help.
Households & invites
Everyone starts in their own household. To share your calendar, budget, and groceries with family, open Settings → Household → Invite someone and share the code with them. They enter it under Settings → Household → Join with a code (or on the sign-up screen). Anyone in a household can add and edit its shared content; the owner can rename the household and remove members.
Premium & billing
Family App offers an optional auto-renewing Premium subscription; current pricing and any free trial are shown in the app before you buy. Subscriptions are billed and managed by Apple. To cancel or change your plan, open your device's Settings → Apple ID → Subscriptions. If you reinstall the app or switch devices, use Restore Purchases to recover an active subscription. For billing questions specific to a charge, Apple Support can also help.
Deleting your account
You can permanently delete your account and its data from Settings → Delete account inside the app. This can't be undone.